Once your order is shipped, you will receive an email with a tracking number and a link to track your package.

Worried that your order was lost in transit? If your order isn't showing up through the tracking link, your tracking number may update to advise of delayed delivery date.

Please give the tracking number time to update. If your item still hasn't been delivered within 30 days, please contact us immediately so we can solve the issue.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

Shipping times vary based on your location and the shipping method selected. Orders placed with standard shipping typically arrive within 8-14 business days (once dispatched).

All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.

*All shipping times exclude clearance/customs delays

Yes, Solarglow™ ships internationally! We are committed to bringing our high-quality products to customers around the world. Please visit our shipping information page for details on international shipping rates and delivery times. If you have any questions, our customer service team is here to help.

We offer a 30-day return policy on most products. Items must be unused and in their original packaging. Please visit our returns page for detailed instructions on how to initiate a return.

Yes, we offer exchanges for defective or damaged items. Please contact our customer service team to arrange an exchange.